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APEX CHASSIS SHIPPING
All APEX shipments originate at our Phoenix warehouse, ZIP code 85040.
We also offer customer pickup at our warehouse at 3801 E Roeser Rd, Suite #1, Phoenix AZ 85040. We have recently moved, please be sure to check the address.
All WHOLESALE order ship at cost via UPS at the time of your order, or the carrier of your choice. We have daily pick up with UPS, Fedex and USPS.
Generally, orders placed by 2PM Arizona time will ship the same day or the following weekday at the latest. Larger pallet orders or other 'truck freight' require shipping dimensions and will be quoted after receipt of the order.
Any questions on shipping or if you are ordering a lot of parts and want to price truck freight, feel free to contact us at APEX via email at sales@apexchassis.com or by phone during normal business hours at 480-470-5500.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at
sales@apexchassis.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
sales@apexchassis.com or call us at 480-470-5500.
Our return address is:
Apex Chassis
3801 E Roeser Rd, Suite #1
Phoenix AZ 85040
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Apex Honor System Warranty– If you absolutely beat the crap out of things to the point that it should not have reasonably survived and our product outlived anything you had previously run, then give us a high five and order another one!!
If you feel we underperformed and your part should be warrantied, please make your warranty claim here and we will happily send you the replacement part.
Let’s make this easy: You may not need to send your parts back to us if you have provided adequate photo or video evidence in the warranty claim form.
If you are a total bad ass and not requesting warranty but would like to help us to continue to design the most extreme products on the market, then please upload photos and a description of your issue here at APEX Feedback and we will send you some Apex swag and a 10% discount code for future purchases.
The Not So Fine Print:
Your Apex Product must be purchased directly or through one of our authorized dealers in order for the Apex Warranty to apply.
You must register your product, with proof of purchase, within 90 days of purchasing here: Warranty Registration Form.
Products not registered will not be covered past 90 days from the date of purchase.
APEX will, at its sole discretion, refund the original purchase price or replace free of charge any APEX steering or suspension component for manufacturer defects, premature wear, or breakage for the life of the vehicle, as long as the original purchaser of the component owns the vehicle.
This warranty is limited only to the replacement of defective parts and ground shipping, it does not include labor for removal or replacement of the parts or any other direct or indirect expense.
This warranty is void if the components are, at Apex’s sole discretion, improperly installed, modified, or used in an application for which the component was not designed.
Warranty does not cover cosmetic imperfections, boots, bushings, or Heim style joints. These are regular wear items.
This warranty statement is governed by the laws of the State of Arizona.
No other warranty, either expressed or implied, shall apply.
You are always welcome to call with questions at 480-470-5500 or email us at sales@apexchassis.com
REV: Feb 2022